Need Help?

Help & Troubleshooting

Having trouble with Evntflw? Most issues can be resolved quickly.

Check that you're using the email address associated with your Evntflw account.

If you've forgotten your password, use Forgot Password from the login screen.

Make sure you're logged in using the same Evntflw account used to purchase the ticket.

Check your email for your booking information.

Turn up your phone's screen brightness and make sure the complete QR code is visible.

The event's door staff can also check your booking if they're unable to scan your ticket.

If you're an organiser, check:

A ticket won't necessarily appear for sale if its configured sales period hasn't started or has already ended.

Check your Evntflw dashboard for any payment or verification warnings.

Your Stripe payment account must be correctly set up and eligible to receive payouts.

Complete the requested verification. Don't ignore verification notifications shown in your Evntflw dashboard.

Check that you're using the correct event, camera permission is enabled, your device has internet access and the QR code is fully visible.

Contact Evntflw Support.

Include your name, event name, account email address, a short description of the problem and a screenshot of any error message where possible.