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Scanning Tickets & Managing Entry
Evntflw Access
Use Evntflw Access to quickly check customers into your event.
Before doors open
Make sure:
- Evntflw Access is open
- The correct event is selected
- The scanner is working
- Camera permission is enabled
- Devices have internet access
- Devices have enough battery for the event
Scanning a ticket
- Open the scanner in Evntflw Access.
- Ask the customer to open their Evntflw ticket.
- Point the camera at the ticket QR code.
- Wait for Evntflw Access to validate the ticket.
- Admit the customer once the ticket has been successfully accepted.
Multiple tickets on one order
If a customer has purchased tickets for several people, make sure each required ticket is checked as their group enters.
Ticket won't scan?
- Increase the customer's screen brightness
- Make sure the complete QR code is visible
- Clean the phone camera if necessary
- Check you're scanning tickets for the correct event
- Try the ticket again
Ticket already used?
Stop and check the attendee and ticket details before allowing another person to enter using the same ticket.
Customer can't find their ticket?
Don't hold up the whole queue. Move them to one side and check their booking while continuing to scan other guests.
Keep the door moving
Ticket ready → Scan → Valid → Entry
Use manual checking for exceptions rather than slowing down the main queue.
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